THE CONVOS BLOG

We just updated the group invitation pages to address an issue that some of you may have experienced last week.  

What you may have noticed

When you invite a member to your group, they receive an email containing a link to their own signup page. When the member clicks this link, their invite is loaded and they can create their account and group profile. 

In some scenarios, the information on this page did not fully load and when a member tried to sign up, they received a message that the user name they have selected has already been chosen.

What we did to resolve this

We were able to isolate the issue down to the timing / sequence of how information is loaded. Now, all invites are working across all browser / operating systems setups.  

If you experienced this issue, you can visit your group invitation url (contained in the invitation email) and everything will load correctly. Thanks for your patience.